To ask the Secretary of State for Work and Pensions, whether training offered by her Department to (a) Disability Employment Advisors and (b) Work Coaches covers assistive technology.
Answered on
21 July 2022
All staff who undertake the DEA role are expected to have completed the Work Coach Learning Journey prior to commencing learning for the DEA role. As part of the Work Coach Learning, staff complete a module, Assisted Digital (UC37) where they are provided with the knowledge and skills which will enable them to:
- explain what assisted digital is
- describe the benefits of using the digital service to a claimant
- identify challenges claimants may have using digital channels
- explain the support available to claimants with low or no digital capability or access to digital services, and
- signpost claimants to further support available
There is also a new product Accessibility Fundamentals learning which provides delegates with the knowledge to understand the various features in Microsoft that can be used to make opportunities more accessible.
Answered by
Department for Work and Pensions
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