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UK Visas and Immigration: Telephone Services

Question for Home Office

UIN 36799, tabled on 14 July 2022

To ask the Secretary of State for the Home Department, if she will make an estimate of the average waiting time in minutes for the MP UK Visas and Immigration helpline in (a) April and (b) May 2022.

Answered on

22 July 2022

We provided this data in 22455 on 22 June 2022.

The average wait times to the MP UK Visas and Immigration Helpline in April were 01h 09m 33s (69 minutes 33s), in May 00h 44m 04s and in June 00h 22min 39s.

We have been reviewing staff numbers and have added an additional 40 support staff who are supporting with the HMPO and Ukraine calls. We continue to review resource and wait times to reduce these even further.

Answered by

Home Office