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Energy: Billing

Question for Department for Business, Energy and Industrial Strategy

UIN 36077, tabled on 13 July 2022

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the press release entitled Ofgem requires improvements from energy suppliers on customer direct debits, published on 13 July 2022, if he will make an assessment of the implications for his policies of the finding that there are moderate to severe weaknesses in the direct debit and charging processes used by some energy suppliers.

Answered on

21 July 2022

The independent regulator Ofgem has a duty to protect energy consumers by ensuring they are treated fairly. Ofgem has said it expects the five suppliers with moderate or severe weaknesses to review their direct debit arrangements, submit an action plan, and make repayments if needed. More detail can be found here: https://www.ofgem.gov.uk/publications/press-release-ofgem-requires-improvements-energy-suppliers-customer-direct-debits.