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Personal Independence Payment: Standards

Question for Department for Work and Pensions

UIN 35032, tabled on 12 July 2022

To ask the Secretary of State for Work and Pensions, whether her Department has a set number of days as a target for clearance times for Personal Independence Payment.

Answered on

19 July 2022

While there is no target for clearance times, we are committed to ensuring people can access financial support through Personal Independence Payment (PIP) in a timely manner, taking into account the need to review all available evidence. Reducing customer journey times for PIP claimants is a priority for the Department and we are working constantly to make improvements to our service, including using a blend of phone, video and face-to-face assessments, increasing case manager and assessment provider health professional resource and prioritising new claims, whilst safeguarding the continuity of existing awards to ensure they do not go out of payment.

We are seeing an improvement in clearance times and the latest statistics show that the end-to-end journey has steadily reduced from 26 weeks in August 2021 to 20 weeks at the end of April.