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Broadband: Prices

Question for Department for Digital, Culture, Media and Sport

UIN 35013, tabled on 12 July 2022

To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment she has made of the level of public awareness of social tariffs for broadband services; and if she will make an estimate of the number of households in Chippenham constituency that received a social tariff for broadband services in the last 12 months.

Answered on

20 July 2022

Ofcom has a statutory duty to review the affordability of broadband services. In March 2022, Ofcom reported that 55,000 households had taken-up a social tariff, and 16% of eligible households were aware that the support existed.

In April, the Secretary of State for Digital, Culture, Media and Sport wrote to providers asking them to do more to promote their social tariffs and ensure low-income households are aware of the support available to them. On 27 June, all the UK’s major broadband and mobile operators agreed a set of new public commitments to support families through the global rising cost of living, which includes increasing efforts to promote their low-cost social tariff offers.

DCMS does not collect data on social tariff take-up, but we continue to work closely with the industry and Ofcom to monitor take-up levels.