To ask the Secretary of State for Transport, what recent assessment he has made of the adequacy of the timeliness of his Department's responses to casework enquires sent by hon. Members to the DVLA.
5 July 2022
The Driver and Vehicle Licensing Agency (DVLA) aims to answer correspondence from hon. Members within eight working days.
The DVLA has allocated extra resource to the teams that deal with these enquiries, and this is showing a continued improving picture. In May 2022, the DVLA answered 60.1 per cent of correspondence from hon. Members within eight working days. The DVLA also offers hon. Members a dedicated phone line which often negates the need for written correspondence.