To ask the Secretary of State for Transport, what recent estimate she has made of the average time taken by her Department to respond to casework enquiries sent by hon. Members to the DVLA.
5 July 2022
The Driver and Vehicle Licensing Agency (DVLA) aims to answer correspondence from hon. Members within eight working days.
The DVLA has allocated extra resource to the teams that deal with these enquiries, and this is showing a continued improving picture. In May 2022, the DVLA answered 60.1 per cent of correspondence from hon. Members within eight working days. The DVLA also offers hon. Members a dedicated phone line which often negates the need for written correspondence.