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Members: Correspondence

Question for Home Office

UIN 26013, tabled on 27 June 2022

To ask the Secretary of State for the Home Department, what assessment has she made of the adequacy of the timeliness of her Department's response to MP’s casework enquires.

Answered on

30 June 2022

There are 106 staff employed in the UK Visas and Immigration MP's correspondence team.

Performance against target has been impacted by a significant increase in the volume of correspondence received, including the unprecedented amount of correspondence about the situation in Afghanistan and more recently in Ukraine.

The Department continues to prioritise enquiries related to Ukraine and recognises it has not been able to meet service standard in other cases. Actions are being taken to clear backlogs and drive-up performance. MPs can escalate urgent and compassionate cases via the team at Portcullis House.

The Department continues to recruit additional resources and has recently been loaned staff from non-operational areas to assist in clearing the backlogs. A detailed recovery plan to support a return to an acceptable service standard is being prepared.

Data about intake and performance in answering Hon. Members correspondence are published quarterly with the latest Quarter available at: https://www.gov.uk/government/publications/customer-service-operations-data-q1-2022

Answered by

Home Office
Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.