To ask the Secretary of State for the Home Department, what is her Department’s average response time is to MP’s casework enquires.
30 June 2022
There are 106 staff employed in the UK Visas and Immigration MP's correspondence team.
Performance against target has been impacted by a significant increase in the volume of correspondence received, including the unprecedented amount of correspondence about the situation in Afghanistan and more recently in Ukraine.
The Department continues to prioritise enquiries related to Ukraine and recognises it has not been able to meet service standard in other cases. Actions are being taken to clear backlogs and drive-up performance. MPs can escalate urgent and compassionate cases via the team at Portcullis House.
The Department continues to recruit additional resources and has recently been loaned staff from non-operational areas to assist in clearing the backlogs. A detailed recovery plan to support a return to an acceptable service standard is being prepared.
Data about intake and performance in answering Hon. Members correspondence are published quarterly with the latest Quarter available at: https://www.gov.uk/government/publications/customer-service-operations-data-q1-2022