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UK Visas and Immigration: Standards

Question for Home Office

UIN 24687, tabled on 24 June 2022

To ask the Secretary of State for the Home Department, what her Department's timeframe is for making a decision on cases referred to UK Visas and Immigration Chief Casework Unit.

This answer is the replacement for a previous holding answer.

Answered on

5 July 2022

The Service Level Agreement (SLA) for individual cases referred to the Chief Caseworker Unit is 14 days.

The Chief Caseworker Unit’s purpose is to put the customer at the centre of what we do. The unit receives referrals that seek additional support in their decision making. The unit will help overcome barriers to effective decision making, using discretionary and ethical consideration as appropriate. The centralised position of the unit can identify potential cross cutting issues and so will act as an interface with partners/policy and operational areas to develop longer term and sustainable solutions.

Answered by

Home Office