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Members: Correspondence

Question for Home Office

UIN 21244, tabled on 20 June 2022

To ask the Secretary of State for the Home Department, what recent assessment she has made of the adequacy of her Department's response rate to enquiries from hon. Members.

Answered on

23 June 2022

Performance against target has been impacted by a significant increase in the volume of correspondence received, including the unprecedented amount of correspondence about the situation in Afghanistan and more recently in Ukraine.

The Department continues to prioritise enquiries related to Ukraine and recognises it has not been able to meet service standard in other cases. Actions are being taken to clear backlogs and drive-up performance. MPs can escalate urgent and compassionate cases via the team at Portcullis House.

The Department continues to recruit additional resources and has recently been loaned staff from non-operational areas to assist in clearing the backlogs.

Answered by

Home Office
Named day
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