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Derwentside Immigration Removal Centre

Question for Home Office

UIN HL774, tabled on 8 June 2022

To ask Her Majesty's Government how the contract with Care and Custody to deliver the management of all detainees’ needs at the Derwentside Immigration Removal Centre is monitored.

Answered on

23 June 2022

Mitie Care and Custody is required to provide a safe and secure environment for detained individuals in their care at Derwentside immigration removal centre (IRC). There is a robust and comprehensive system of contract management and monitoring in place for the delivery of services. The contract is managed in line with Government best practice and the Cabinet Office commercial operating standards. This includes weekly and monthly operationally led meetings to review performance and formal Quarterly Contract Review Meetings to establish whether the services are being performed to the required standards. Mitie’s performance is measured against a set of defined key performance indicators.

Onsite Home Office compliance teams are responsible for ensuring that suppliers are fulfilling their contractual requirements. They monitor the services provided, the treatment of detained individuals, the condition of the establishment and ensure that the Home Office is receiving effective service and value for money.

Independent monitoring of our IRCs is vital to ensuring that each centre provides a secure and humane environment for detained individuals. Recommendations are made by Her Majesty’s Inspectorate of Prisons in their regular reviews, and public reports, of IRCs. Accepted recommendations are incorporated into a publicly available service improvement plan. In addition, each centre has its own Independent Monitoring Board, tasked with ensuring proper standards of care and decency for those in detention. The Boards issue annual reports, and also make recommendations for improvements.

Answered by

Home Office