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HM Passport Office: Teleperformance

Question for Home Office

UIN 6783, tabled on 23 May 2022

To ask the Secretary of State for the Home Department, how many people were employed at the contractor Teleperformance to service the Passport Office contract in (a) 2019, (b) 2020, (c) 2021 and (d) 2022.

This answer is the replacement for a previous holding answer.

Answered on

8 June 2022

The table below shows the annual average full-time equivalents (FTE) employed by Teleperformance to resource the Passport Adviceline and related services:

Year

Average FTE

2019

195.45

2020

176.07

2021

249.72

2022 - (to 9 May)

1083.98

Answered by

Home Office
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