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Universal Credit: Disability

Question for Department for Work and Pensions

UIN 6673, tabled on 23 May 2022

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that people with complex disabilities who are undergoing managed migration to Universal Credit will not have their benefits claims unfairly stopped.

Answered on

26 May 2022

We are committed to fully complying with the Public Sector Equality Duty.

A variety of support is in place for those issued with migration notices including for individuals with a heath condition and disabilities. As we progress through discovery phase, we are keen to understand what additional support is required for people to make their claim to UC.

Our current support consists of

  • A dedicated phoneline
  • Further guidance on the website
  • Specially trained staff in the JCP’s and Service Centres who can identify local tailored support
  • Support through help to claim
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