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Universal Credit

Question for Department for Work and Pensions

UIN 5465, tabled on 19 May 2022

To ask the Secretary of State for Work and Pensions, what steps she is taking to support vulnerable people to make claims for Universal Credit as part of the process of managed migration from legacy benefits.

Answered on

24 May 2022

We are committed to fully complying with the Public Sector Equality Duty as we proceed with managed migration and will be regularly reviewing and updating our equality analysis as we progress through the discovery phase and iterate our approach.

We are currently reviewing our explicit consent process to make it easier for those who need the support but do not have or need an appointee to have someone to act on their behalf.

A variety of support is in place for those issued with migration notices, including for individuals with health conditions and disabilities. As we progress through the discovery phase, we are keen to understand what additional support is required for people to make their claim to UC.

Our current support consists of:

• A dedicated phoneline

• Further guidance on

• Specially trained staff in JCP’s and service centres who can identify local tailored support

• Support through Help to Claim

Our aim throughout remains to bring each legacy claimant across to Universal Credit.

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