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Roads: Accidents

Question for Ministry of Justice

UIN 5347, tabled on 19 May 2022

To ask the Secretary of State for Justice, what plans he has to improve access to justice for road crash victims and their families.

Answered on

27 May 2022

In relation to a civil claim for personal injury, Official Injury Claim (OIC), an accessible self-service, online service, was launched in May 2021 in partnership with the Motor Insurers Bureau. This service enables those who suffer injury as a result of a road traffic accident to claim up to £5000 in damages, with or without the need for legal representation.

The service and its accompanying guidance have been carefully designed with the claimant firmly at their heart. A dedicated telephone customer support centre is also available, with trained assistants to guide users through any questions or issues they may have about the process of completing a claim. Since May 2021, around 240,000 claims have been made on the OIC service.

For claims above £5000 the existing Claims Portal should be used. Information about these reforms and the OIC service can be found at https://www.gov.uk/government/publications/whiplash-reform-programme-information-and-faq.