To ask the Secretary of State for the Home Department, if she will take steps to increase staffing levels on the dedicated advice line for hon. Members at UK Visas and Immigration in the context of widespread delays experienced by customers.
This answer is the replacement for a previous holding answer.
1 June 2022
We have seen significant increase in call volumes to the MP enquiry line in recent weeks linked to the situation in Ukraine and to passport applications.
As a result of this we have worked to increase staffing across the MP enquiry line, but more specifically on the HMPO and Ukraine options. We expect to have up to 25 dedicated HMPO and up to 20 dedicated Ukraine call handlers available to take calls.
MP’s can also contact the Home Office via the MP’s Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.