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UK Visas and Immigration: Telephone Services

Question for Home Office

UIN 4511, tabled on 18 May 2022

To ask the Secretary of State for the Home Department, if she will take steps to increase staffing levels on the dedicated advice line for hon. Members at UK Visas and Immigration in the context of widespread delays experienced by customers.

This answer is the replacement for a previous holding answer.

Answered on

1 June 2022

We have seen significant increase in call volumes to the MP enquiry line in recent weeks linked to the situation in Ukraine and to passport applications.

As a result of this we have worked to increase staffing across the MP enquiry line, but more specifically on the HMPO and Ukraine options. We expect to have up to 25 dedicated HMPO and up to 20 dedicated Ukraine call handlers available to take calls.

MP’s can also contact the Home Office via the MP’s Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.

Answered by

Home Office
Named day
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