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Driver and Vehicle Licensing Agency

Question for Department for Transport

UIN 2650, tabled on 16 May 2022

To ask the Secretary of State for Transport, what steps he is taking to improve accessibility of the Driver and Vehicle Licensing Agency to people seeking to use its services.

Answered on

24 May 2022

The Driver and Vehicle Licensing Agency (DVLA) places a strong focus on accessibility when developing its services, ensuring that they work for those who have specific needs or use assistive technology. The DVLA’s user research team conducts usability testing of new services and ensures that 20 per cent of participants with an accessibility need or a medical condition take part in the usability testing to ensure the service meets the needs of all users.

The DVLA also uses a third-party supplier to provide independent usability/user testing and technology audits of live and prototype DVLA web services against the relevant accessibility guidelines. The DVLA aims for each service to be tested at least once during the development cycle to ensure recommendations can be assessed and implemented.