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Universal Credit

Question for Department for Work and Pensions

UIN 1198, tabled on 12 May 2022

To ask the Secretary of State for Work and Pensions, what the average response time for online journal responses was in the latest period for which data is available by number of days, hours and minutes.

Answered on

20 May 2022

Universal Credit is a 24/7 digital service that allows claimants to manage their own data and account online. Claimants can check their Universal Credit benefit payments, notify us of changes and record notes on the online journal facility. The journal is primarily used to support work search activity and not every entry requires a response.

The Case Manager or Work Coach receives a notification in real time when a claimant submits an entry. Journal entries are monitored daily as part of our case management approach.