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UK Visas and Immigration: Telephone Services

Question for Home Office

UIN 1194, tabled on 12 May 2022

To ask the Secretary of State for the Home Department, what the average waiting time on the MP UK Visas and Immigration helpline was in April 2022.

Answered on

19 May 2022

We recognise during peak periods waiting times can be considerably longer than that due to an increase in call demand since the beginning of the Ukraine crisis.

As a result of the increased demand the Department has more than doubled the number of staff operating the helpline. MPs also have the ability to contact the Home Office via the MPs Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.

Answered by

Home Office