To ask the Secretary of State for the Home Department, how many calls made to the MPs' enquiry line had a waiting time of greater than (a) one hour, (b) two hours, (c) three hours and (d) four hours for a caller to speak to an agent in April 2022.
Answered on
16 May 2022
905 - We do not collect data in this format.
904 - Calls have been longer than we would wish, but we have brought in an additional 16 dedicated passport staff to support the MP hotline, reducing wait times significantly.
Answered by
Home Office
Named day
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