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UK Visas and Immigration: Telephone Services

Question for Home Office

UIN 905, tabled on 11 May 2022

To ask the Secretary of State for the Home Department, how many calls made to the MPs' enquiry line had a waiting time of greater than (a) one hour, (b) two hours, (c) three hours and (d) four hours for a caller to speak to an agent in April 2022.

Answered on

16 May 2022

905 - We do not collect data in this format.

904 - Calls have been longer than we would wish, but we have brought in an additional 16 dedicated passport staff to support the MP hotline, reducing wait times significantly.

Answered by

Home Office
Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.