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Aviation and Travel Agents: Repayments

Question for Department for Transport

UIN 159103, tabled on 25 April 2022

To ask the Secretary of State for Transport, what recent discussions his Department has had with (a) airlines and (b) travel agents to ensure that customers are fully and promptly refunded for cancelled flights.

Answered on

28 April 2022

The Aviation Minister and Department for Transport officials regularly hold discussions with representatives from the travel industry, including airlines and travel agents that includes consumer protections and policy reform.

In addition, the Civil Aviation Authority (CAA) have written to airlines and airports during the recent disruptions, setting out expectations around legal obligations to passengers, including informing consumers of their rights for cancelled and delayed flights.

Named day
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