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Ambulance Services: Standards

Question for Department of Health and Social Care

UIN 157546, tabled on 22 April 2022

To ask the Secretary of State for Health and Social Care, what the average ambulance waiting time is across all NHS ambulance trusts; which of those trusts have the longest waiting times; and how that compares to ambulance waiting times in (a) 2019 and (b) 2015.

Answered on

27 April 2022

The following table shows the average ambulance waiting times in England and in each National Health Service ambulance trust in 2021/22.

Average ambulance response times 2021/22 hours:minutes:seconds

Category 1

Category 2

Category 3

Category 4

England

00:08:39

00:41:17

02:13:40

02:49:43

East Midlands Ambulance Service

00:08:52

00:47:21

02:40:21

02:39:29

East of England Ambulance Service

00:09:50

00:45:42

02:20:00

02:49:23

Isle of Wight Ambulance Service

00:09:37

00:26:20

01:14:06

01:27:26

London Ambulance Service

00:06:51

00:38:17

01:37:16

03:24:40

North East Ambulance Service

00:06:56

00:36:40

01:52:50

01:32:34

North West Ambulance Service

00:08:42

00:47:39

02:53:32

04:08:31

South Central Ambulance Service

00:08:12

00:28:03

01:50:29

02:17:02

South East Coast Ambulance Service

00:08:43

00:30:07

02:33:31

03:28:37

South Western Ambulance Service

00:10:20

01:01:57

02:43:54

02:53:03

West Midlands Ambulance Service

00:07:50

00:32:53

02:08:48

02:31:01

Yorkshire Ambulance Service

00:09:16

00:36:06

01:47:39

02:24:48

In 2021/2022 South Western Ambulance Service had the longest waiting time for category 1 and category 2 ambulance calls. North West Ambulance Service has the longest waiting time for category 3 and category 4 ambulance calls.

The following table shows the average ambulance waiting times in England and in each National Health Service ambulance trust in 2019/20.

Average ambulance response times 2019/20 hours:minutes:seconds

Category 1

Category 2

Category 3

Category 4

England

00:07:18

00:23:50

01:11:04

01:26:09

East Midlands Ambulance Service

00:07:42

00:30:30

01:24:17

01:31:36

East of England Ambulance Service

00:08:04

00:28:28

01:34:58

01:37:24

Isle of Wight Ambulance Service

00:11:14

00:26:05

01:14:59

01:46:00

London Ambulance Service

00:06:51

00:23:48

01:08:57

01:42:54

North East Ambulance Service

00:06:33

00:29:28

01:32:08

01:18:37

North West Ambulance Service

00:07:23

00:26:00

01:22:42

01:29:38

South Central Ambulance Service

00:07:12

00:17:47

00:54:47

01:17:17

South East Coast Ambulance Service

00:07:35

00:20:02

01:36:10

02:00:59

South Western Ambulance Service

00:07:03

00:28:38

01:17:17

01:33:56

West Midlands Ambulance Service

00:06:57

00:13:20

00:45:22

01:01:15

Yorkshire Ambulance Service

00:07:12

00:20:34

00:48:09

00:52:33

In 2019/20 the Isle of Wight Ambulance Service had the longest waiting time for category 1 ambulance calls. East Midlands Ambulance Service had the longest waiting time for category 2 ambulance calls. South East Coast Ambulance Service had the longest waiting time for category 3 and category 4 ambulance calls.

A direct comparison to waiting times in 2015 is not possible as the current ambulance response time standards were introduced in England in 2017.

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