To ask the Secretary of State for Work and Pensions, what proportion of Personal Independence Payment assessments have been carried out by (a) telephone, (b) paper based or (c) face-to-face assessments between (i) November 2021 and January 2022, (ii) August and October 2021, (iii) May and July 2021, (iv) February and April 2021 and (v) February 2020 and January 2021.
This answer is the replacement for a previous holding answer.
Answered on
21 March 2022
The information requested can be found in the table below.
We have not included February and March 2020 as the data is not available. Therefore, the information provided in the table covers April 2020 to January 2022.
Although not included in your question, it may be helpful to know that from autumn 2020, we have also been conducting video assessments, where appropriate, alongside telephone, paper based and face to face assessments. The proportion of video assessments have been included in the table for completeness.
v | iv | iii | ii | i | |
Apr 20 – Jan 21 | Feb 21 – Apr 21 | May 21 – Jul 21 | Aug 21 – Oct 21 | Nov 21 – Jan 22 | |
Paper based review | 17.4% | 16.1% | 17.2% | 16.3% | 16.3% |
Face to face assessment | 0.0% | 0.0% | 0.0% | 6.8% | 4.6% |
Telephone assessment | 82.5% | 83.8% | 82.3% | 76.3% | 77.3% |
Video assessment | 0.0% | 0.1% | 0.4% | 0.7% | 1.8% |
Please Note:
The above data is derived from unpublished management information which is produced by the assessment providers and has not been quality assured to Official Statistics Publication standards.
Some of the monthly totals have been calculated using weekly MI as there is no monthly MI available.
All percentages have been rounded to the nearest .1%, therefore percentages may not add to 100%.