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Question for Home Office

UIN 121931, tabled on 9 February 2022

To ask the Secretary of State for the Home Department, what steps she is taking to process outstanding applications for (a) UK citizenship and (b) indefinite leave to remain in a timely manner.

Answered on

21 February 2022

We are committed to ensuring our operational teams have the resources they need to run an efficient and effective system, and we actively monitor workflows to ensure sufficient resources are in place to meet demand.

Our aim is to process all applications for UK citizenship and indefinite leave to remain within our service level agreement (SLA) of six months. Each individual case is considered on its own facts, so may take longer dependent on the circumstances of the case, for example, if the applicant is facing an impending prosecution or has a criminal record.

If an application is deemed complex and expected to take longer than the published SLA, UKVI will write to the customer within the SLA and explain what will happen next.

Information on our immigration routes with service standards and whether they have been processed against these standards is available as part of our transparency data, at: Migration transparency data - GOV.UK (

Answered by

Home Office
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