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Energy: Meters

Question for Department for Business, Energy and Industrial Strategy

UIN 117861, tabled on 3 February 2022

To ask the Secretary of State for Business, Energy and Industrial Strategy, if he will take steps to remove the fee charged by energy companies to consumers when switching from a pre-payment to a standard meter.

Answered on

11 February 2022

Rules around the amount energy suppliers can charge for switching meter types are set by Ofgem. Ofgem expect that customers should not be penalised because of their choice of payment method, whether by prepayment or standard credit meter, and any charges should be reflective of the cost to the supplier. Ofgem permits suppliers to charge less than the actual cost or to waive the charge of installing or removing a prepayment meter, particularly where this can benefit customers in vulnerable situations. The Government will continue to work with Ofgem to consider what reforms are needed for future retail market regulation.