To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what the average response time was for the Prime Minister's Office to respond to an enquiry from an MP once an enquiry had been received by the MP (a) hotline and (b) account management team in (a) 2019, (b) 2020 and (c) 2021.
7 February 2022
The Government attaches great importance to the effective and timely handling of correspondence from MPs, either directly or on behalf of their constituents. Neither the Cabinet Office nor the Prime Minister’s Office has an MP hotline or MP management account team.
Where a Hon. Member writes to the Prime Minister about a matter that is directly the responsibility of another Department, it has been the long-standing practice of successive administrations for that matter to be passed to that Department for a substantive reply, on his behalf. This means that the data on such response times will be included in that Department’s broader figures.
Data on the timeliness of responses to correspondence from MPs and Peers is published on GOV.UK.