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Personal Independence Payment: Telephone Services

Question for Department for Work and Pensions

UIN 112717, tabled on 26 January 2022

To ask the Secretary of State for Work and Pensions, what the average waiting time is for customers calling the personal independence payment line.

Answered on

31 January 2022

Wait times for customers needing to make a new claim to PIP remain low with customers, on average, waiting 4 mins and 59 seconds.

Call traffic to the PIP Telephony Enquiry Line fluctuates across the day; the average speed of answer, based on the previous three months, is 23 mins and 30 seconds.

Customers calling to register a PIP Mandatory Reconsideration can expect to wait an average of 3 minutes and 2 seconds.

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