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Airlines: Dispute Resolution

Question for Department for Transport

UIN 100662, tabled on 10 January 2022

To ask the Secretary of State for Transport, what assessment he has made of the potential merits of a proposed mandatory dispute resolution scheme for the airline industry.

Answered on

13 January 2022

The Government remains absolutely committed to ensuring consumers are protected when travelling by air. As announced in both the Global Travel Taskforce report in April, and the recent announcement by the Government on Regulatory reforms, we will consult on additional, flexible and modern tools to enforce consumer rights. This consultation will provide further evidence to assess measures for supporting dispute resolution.

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