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Aviation: Coronavirus

Question for Department for Transport

UIN 100660, tabled on 10 January 2022

To ask the Secretary of State for Transport, what estimate he has made of the number of passengers who have yet to receive a refund from flights cancelled as a result of the covid-19 pandemic.

Answered on

13 January 2022

The data requested for the number of individuals due to receive refunds for cancelled flights is not centrally recorded by the Department for Transport.

The UK Civil Aviation Authority reviewed airline compliance on refunds and worked collaboratively to improve performance on consumer obligations, over the summer of 2020. The majority of airlines now pay refunds within seven days. During the pandemic Government made clear, including through the publication of the Passenger COVID-19 Charter, that everyone should be as flexible as possible during whilst travelling during the pandemic, and the industry has responded with flexibility.

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