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Construction: Complaints

Question for Department for Business, Energy and Industrial Strategy

UIN 98927, tabled on 6 January 2022

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether the Government maintains a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England; and how many disputes have been registered between general building firms and customers in each of the last three years.

Answered on

13 January 2022

The Government is committed to ensuring that we have a high-quality and professional construction industry in the UK, and to strengthening consumers’ rights and access to redress in the domestic construction sector. We have recently consulted on proposals to reform competition and consumer policy. This includes proposals for mandatory alternative dispute resolution in the home improvements sector.

At present, the Government does not maintain a database of complaints levelled against general building firms operating within the repair, maintenance and improvement sector in England.

There are also several market-led mechanisms, including online forums and public reviews, that highlight those in the sector who are not doing the right thing.