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Royal Mail: Standards

Question for Department for Business, Energy and Industrial Strategy

UIN 98349, tabled on 5 January 2022

To ask the Secretary of State for Business, Energy and Industrial Strategy, what estimate he has made of the number of (a) parcels and (b) letters which were not delivered by Royal Mail within its stated timeframes in November and December 2021.

Answered on

10 January 2022

Ofcom, the independent regulator, monitors Royal Mail’s performance and has powers to investigate and take enforcement action if Royal Mail fails to achieve its service delivery targets.

Royal Mail is required by Ofcom to publish quality of service reports on a quarterly basis. Royal Mail’s next report, covering the period October-December is expected to be published by March at the latest.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.