To ask the Secretary of State for Business, Energy and Industrial Strategy, what estimate he has made of the number of (a) parcels and (b) letters which were not delivered by Royal Mail within its stated timeframes in November and December 2021.
10 January 2022
Ofcom, the independent regulator, monitors Royal Mail’s performance and has powers to investigate and take enforcement action if Royal Mail fails to achieve its service delivery targets.
Royal Mail is required by Ofcom to publish quality of service reports on a quarterly basis. Royal Mail’s next report, covering the period October-December is expected to be published by March at the latest.