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Work Capability Assessment

Question for Department for Work and Pensions

UIN 93755, tabled on 15 December 2021

To ask the Secretary of State for Work and Pensions, what data her Department and contracted assessment providers hold on the proportion of work capability assessments that have been carried out (a) by telephone, (b) paper-based and (c) face-to-face in the last (i) three, (ii) six, (iii) 12 and (iv) 18 months.

Answered on

5 January 2022

The information requested can be found in the table below.

Although not included in your question, it may be helpful to know that we have also been conducting video assessments, where appropriate, alongside telephone, paper based and face to face assessments. The proportion of video assessments have been included in the table for completeness.

Time Period

Completed Work Capability Assessments

Last 3 months Sep 21 – Nov 21

Last 6 months Jun 21 – Nov 21

Last 12 months Dec 20 – Nov 21

Last 18 months Jun 20 – Nov 21

(a) Telephone

73%

76%

80%

78%

(b) Paper-based

15%

14%

15%

18%

(c) Face to face

6%

6%

3%

2%

(d) Video

6%

3%

2%

1%

Please note:

All of the above data is derived from contractual management information produced by the Assessment Providers.

Percentages may not add up to 100% due to rounding

The above data is derived from unpublished management information which is collected for internal departmental use only and has not been quality assured to Official Statistics Publication Standards.

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