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Universal Credit

Question for Department for Work and Pensions

UIN 92820, tabled on 14 December 2021

To ask the Secretary of State for Work and Pensions, whether it is her policy to use digital by default when contacting universal credit recipients; and if she will make a statement.

Answered on

5 January 2022

It is not the Department’s policy to use digital methods by default when contacting all Universal Credit recipients.

We have a number of methods to support us in communicating with claimants. When making an initial application for Universal Credit, individuals are able to opt for their preferred contact method.

Work coaches and claimants can also use Universal Credit online journals to communicate, unless it has been previously identified that this is not an option for the claimant. In these cases, the journal will be updated, however the claimant will also be contacted in a way that suits their individual needs, for example by a phone call.

Named day
Named day questions only occur in the House of Commons. The MP tabling the question specifies the date on which they should receive an answer. MPs may not table more than five named day questions on a single day.