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Driver and Vehicle Licensing Agency: Standards

Question for Department for Transport

UIN 91952, tabled on 13 December 2021

To ask the Secretary of State for Transport, what steps he has taken to improve the efficiency of the Driver and Vehicle Licensing Agency.

Answered on

16 December 2021

The quickest and easiest way to make an application to the Driver and Vehicle Licensing Agency (DVLA) is to use its extensive suite of online services. There are no delays in successful online applications and customers should receive their documents within a few days.

However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and Birmingham. The DVLA has reconfigured its accommodation to safely maximise the number of staff on site and is working hard to process paper applications as quickly as possible.

Together with the ending of industrial action, these measures are having a positive impact. The queues are reducing, and customers will continue to see an improving picture in terms of turnaround times.