To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 3 December 2021 to Question 82339, Coronavirus: Scotland: Wales, for which non-customer-facing roles in Jobcentres are staff required to attend the office.
13 December 2021
Some colleagues based in Jobcentres are in non-customer facing roles, in back of house service delivery and corporate roles. Largely, these colleagues are able to work in a hybrid way, with some time spent in the office and some time at home. Although some service delivery roles such as Work Coach Team Leaders are not customer facing, they do support customer facing staff therefore it may be necessary for them to be in the office.
Following recent announcements colleagues have been advised to follow the government guidance regarding working from home. Colleagues in Scotland and Wales have been advised to follow the guidance provided by the devolved administrations. This does not impact those colleagues accountable for delivering face-to-face services in our jobcentres in front of house roles.