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Jobcentres: Audio Recordings

Question for Department for Work and Pensions

UIN 81985, tabled on 25 November 2021

To ask the Secretary of State for Work and Pensions, whether the length of time given to claimants for Jobcentre appointments is recorded.

Answered on

30 November 2021

The requested information is not readily available and could only be provided at disproportionate cost. Maintaining an effective Work Coach diary is a joint responsibility between a team leader and the Work Coach, and is reached collaboratively through regular discussion and agreement.

The duration of each appointment is determined by the appointment type, and the length of time the appointment is expected to take is recorded by our diary management tool. We do not hold information on the actual duration of an appointment, for example, whether the appointment was longer or shorter than the allocated time.