To ask the Secretary of State for Work and Pensions, how many claimants have been required to attend more than one appointment at a Jobcentre within a two week period in each of the last six months; and whether work coaches have autonomy to determine the most suitable length of appointment for each claimant that they interview.
30 November 2021
The requested information is not readily available and could only be provided at disproportionate cost. Maintaining an effective Work Coach diary is a joint responsibility between a team leader and the Work Coach, and is reached collaboratively through regular discussion and agreement.
The duration of each appointment is determined by the appointment type, and the length of time the appointment is expected to take is recorded by our diary management tool. We do not hold information on the actual duration of an appointment, for example, whether the appointment was longer or shorter than the allocated time.