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TNT Express: Passports

Question for Home Office

UIN 78503, tabled on 19 November 2021

To ask the Secretary of State for the Home Department, how many passport deliveries, despatched by her Department's contracted courier service TNT, were not delivered within five days.

Answered on

24 November 2021

The performance of Her Majesty’s Passport Office’s supplier for UK secure delivery services, FedEx (the parent company of TNT), is measured against a 24-hour service level for urgent services, or a 48-hour service level for standard applications, only.

The attached table provides the data of unsuccessful deliveries against these service levels between January and October 2021:

% & volumes outside of target

24-hour

48-hour

Jan 21

0.41 / (204)

0.60 / (2465)

Feb 21

0.10 / (48)

0.49 / (1718)

Mar 21

0.08 / (39)

0.48 / (2423)

Apr 21

0.08 / (34)

0.39 / (1633)

May 21

0.05 / (23)

0.19 / (914)

Jun 21

0.16 / (85)

0.39 / (1455)

Jul 21

0.07 / (34)

0.12 / (469)

Aug 21

0.07 / (41)

0.39 / (5989)

Sep 21

0.39 / (260)

1.61 / (7282)

Oct 21

0.10 / (66)

0.17 / (816)

Answered by

Home Office
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