To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he is taking to ensure that the Universal Service Obligation for letters is being met consistently, in the context of Royal Mail’s announcement of a £400 million payout to shareholders.
24 November 2021
The Government has no role in operational or commercial decisions by Royal Mail which is a fully private business.
The Government sets the minimum requirements and service standards for the UK postal service in the Postal Services Act 2011 which designates the Office of Communications (Ofcom) as the independent regulator for the sector with the responsibility and powers to regulate postal services.
Ofcom has a duty to ensure the provision of a financially sustainable and efficient universal postal service. It monitors Royal Mail’s provision of the universal service and has powers to investigate and take enforcement action if Royal Mail fails to achieve its performance targets, taking account of all relevant factors.