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Energy: Billing

Question for Department for Business, Energy and Industrial Strategy

UIN 76052, tabled on 16 November 2021

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to help ensure that energy companies present energy bills to customers that accurately reflect their energy consumption.

Answered on

25 November 2021

Ofgem regulations require all energy suppliers to bill their customers based on energy usage, taking all reasonable steps to obtain meter readings, at least annually, and reflect these accurately in bills.

Customers with a smart meter can benefit from accurate and timely billing, as energy consumption data is automatically sent to energy suppliers. The In-Home Display (IHD), which households are offered when they have smart meters installed, also provides easily accessible, near real-time information about energy consumption, costs and credit.