To ask the Secretary of State for Defence, what steps his Department is taking along with Department for Work and Pensions to improve the (a) application process for and (b) time taken to determine war pensions.
24 November 2021
The Ministry of Defence has not discussed these matters with the Department for Work and Pensions (DWP) as the DWP has no responsibility for the War Pension Scheme or the Armed Forces Compensation Scheme.
Defence Business Service is embarking on a £40 million transformation programme to digitise the existing paper-based processes and to create a single customer portal. This will also include an ability to complete an on-line application in order to further enhance the customer experience whilst also reducing processing times.