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Water Direct Scheme

Question for Department for Environment, Food and Rural Affairs

UIN 75977, tabled on 16 November 2021

To ask the Secretary of State for Environment, Food and Rural Affairs, if he will make an assessment of the potential merits of expanding the Water Direct scheme; and if he will ensure that that scheme enables customers to pay water bills through deductions from universal credit regardless of whether they are in debt with water chargers.

Answered on

24 November 2021

Water Direct is not intended as a budgeting tool or an alternative method of paying bills for those receiving benefit.

All water companies offer WaterSure and social tariffs to help reduce bills for households who struggle to pay their bills in full. Water companies also offer a range of financial support measures to assist households to better manage their budgets including payment holidays, bill matching, benefit entitlement checks and money/debt advice referral arrangements.