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Water Charges: Private Rented Housing

Question for Department for Environment, Food and Rural Affairs

UIN 75976, tabled on 16 November 2021

To ask the Secretary of State for Environment, Food and Rural Affairs, if he will make an assessment of the role of the Landlord TAP scheme in helping water companies to identify financially vulnerable tenants before they fall into debt; and if he will make that scheme mandatory in England.

Answered on

24 November 2021

The Consumer Council for Water's (CCW) Affordability Review suggested that Defra should make the Landlord and Tenant Address Portal compulsory in England to raise the visibility of residents who may need help.

Since the publication of CCW's report, Defra has had initial discussions with CCW and Landlord Tap Ltd on this recommendation and look forward to further engagement. Data sharing agreements enabled under the Digital Economy Act 2017 and the pilots that have evolved out of the CCW's report, should also help identify vulnerable tenants. We will work with CCW and industry on how water companies can better identify and support their customers.