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Water Companies: Data Protection

Question for Department for Environment, Food and Rural Affairs

UIN 75975, tabled on 16 November 2021

To ask the Secretary of State for Environment, Food and Rural Affairs, if he will ensure that the data sharing powers conferred under the Digital Economy Act 2017 are being fully utilised to help ensure that water companies (a) identify and (b) support financially vulnerable households.

Answered on

24 November 2021

Eight water companies have established data sharing agreements with the Department for Work and Pensions (DWP). The water sector and DWP are working together to roll out agreements with the remaining companies.

Initial feedback from water companies who have secured data sharing agreements has been positive. The data shares have enabled water companies to identify financially vulnerable customers who may benefit from specially discounted and capped water tariffs, and where appropriate, to proactively add eligible customers to these tariffs.