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Department for International Trade: Telephone Services

Question for Department for International Trade

UIN 75847, tabled on 16 November 2021

To ask the Secretary of State for International Trade, with reference to the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, if she will publish (a) the written contents of the knowledge bank used by contact centre staff to assist callers and (b) all prepared scripts and prompts used by staff to handle calls, as of 12 November 2021.

Answered on

24 November 2021

All the information used is already publicly available.