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Department for International Trade: Telephone Services

Question for Department for International Trade

UIN 74933, tabled on 15 November 2021

To ask the Secretary of State for International Trade, with reference to the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, what proportion of calls received between 1 October and 12 November 2021 were transferred to another relevant stakeholder; and what proportion of those calls were transferred within 10 minutes.

Answered on

23 November 2021

We do not currently transfer calls. Businesses are provided with either online guidance or the details of relevant Government helplines to call.