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Department for International Trade: Telephone Services

Question for Department for International Trade

UIN 74930, tabled on 15 November 2021

To ask the Secretary of State for International Trade, with reference to the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, how many callers took part in customer satisfaction surveys between 1 October and 12 November 2021; and what proportion said they were satisfied with (a) the overall service and (b) how their call was handled.

Answered on

23 November 2021

As this is a new service, we are currently working with the supplier on customer satisfaction metrics and data.