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Department for International Trade: Telephone Services

Question for Department for International Trade

UIN 74927, tabled on 15 November 2021

To ask the Secretary of State for International Trade, with reference to the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, how many calls were received by the contact centre between 1 October and 12 November 2021 outside core operating hours.

Answered on

23 November 2021

People who call outside of core operating hours are referred to the Digital Enquiry Service. 24 calls were received outside core operating hours by the contact centre between 1 October and 12 November 2021. This data comes from management information supplied by the helpline and has had basic quality assurance checks.