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Department for International Trade: Telephone Services

Question for Department for International Trade

UIN 74926, tabled on 15 November 2021

To ask the Secretary of State for International Trade, with reference to the contract agreed by her Department on 26 August 2021 for provision of an Export Support Services Contact Centre, how many calls were received by the contact centre between 1 October and 12 November 2021 inside core operating hours; and what proportion of those calls were (a) answered and (b) answered within 30 seconds.

Answered on

23 November 2021

926 helpline enquiries were received by the Export Support Services Contact Centre between 1 October and 12 November 2021. 99% of all calls were answered within 30 seconds. This data comes from management information supplied by the helpline and has had basic quality assurance checks.